Model E102

WARRANTY

Our products have a 4 year parts and labor warranty from the date of purchase. Customer must provide original proof of purchase. Any broken or malfunctioning parts must be sent back to our facility to be visually assessed and or repaired at buyers expense. If Fine Design Fabrication agrees that the part sent back is defective we will send out a new part and or repair part at no charge to buyer and reimburse any shipping expenses for the defective part.  

 

SELLER IS NOT RESPONSIBLE FOR THE FOLLOWING:

• Parts that are broken, damaged, or improperly wired in the installation process

• Installation of the product, or Service calls to correct the installation of the product

• Service calls to repair any damaged product

• Burnt out or defective lights

• Pick up or delivery

• Repairs to parts resulting in unauthorized modification of product

• Removal and installation of damaged products

 

METAL SEAMS AND FINISHES

Seams that are welded and sanded smooth are sometimes visible; this depends on many different factors of the fabrication process.

The Seller will do its best to make seams non visible, however certain materials such as copper and brass can leave minor visible defects when welded. Mirrored #8 stainless steel can have minor factory defects from the mill. Finishes selected from a sample or samples by Buyer can be matched by Seller at Seller's best efforts. Finishes may vary depending on product or chemical process used for finish application.

Patina finishes are applied with a chemical and may differ from sample depending on temperature, humidity, materials and other corresponding interferences. Zinc, copper, and brass are all considered ferrous materials that have a living finish. These materials naturally patina and change over time. These materials are also soft and susceptible to dents and scratches. All of our finishes are applied with a patina (not a paint).

SHIPPING, FREIGHT CLAIMS & DAMAGES

All freight and shipping damages/claims are to be filed through Fine Design Fabrication. Any damages to merchandise must be noted and described either by email, mail or fax in writing and sent to Fine Design Fabrication within 6 hours of receiving merchandise.

 

Any claim on damaged product must be evaluated and inspected by freight carrier and depending on which carrier service was used will depend on the time to inspect and process claim.

 

Fine Design Fabrication is not responsible for replacing any damaged merchandise until Fine Design Fabrication has been reimbursed by carrier insurance. Fine Design Fabrication may, at its own discretion, make the choice to remake and replace damaged product, but is not obligated to by any means.

 

Claims can take anywhere from TWO weeks up to TWELVE months to process depending on carrier.

 

Shipping rates may vary depending on carrier and transit times. Shipping will be based on residential shipping rates unless otherwise specified.

All shipments are CURBSIDE DROP OFF only. It is the buyers responsibility to off load the product at drop off.

 

Seller and freight companies strongly suggest hiring a third party mover for any product larger than 4ft in length, or any product over the weight of 150lbs. If there is any damage in shipping it must be sent back in its original packaging.

 

If delivery is denied or sent back it is buyers responsibility to pay any additional fees acquired.

Fine Design Fabrication LIABILITY RELEASE AGREEMENT

Buyer agrees and does hereby release from all liability and hold harmless Fine Design Fabrication and any of its employees representing or related to Fine Design Fabrication. This liability release is for any and all liability for personal injuries including death and property losses or damage in connection with any product fabricated by or accommodation of the above mentioned Business.

 

By purchasing any product from our online store you agree that you have read and understand all details of this agreement and that all of the details listed in our terms & conditions are correct.

 

All sales and fabrication are final. An order that has been processed may not be cancelled. Once Fine Design Fabrication starts work on any project, the customer must agree to pay due amount upon completion. All Fine Design Fabrication products are paid in full upfront. Fine Design Fabrication will not release product or products until payment has been made in full. 

 

DISPUTES (court action)

Any discrepancies or disputes that may end up in legal litigation of the court of law must be held in VENTURA COUNTY  CALIFORNIA. By purchasing from Fine Design Fabrication, you agree to appear should you be requested or subpoenaed.

 

DELAYS

Seller shall have no liability to Buyer for any delays or damage to Seller’s performance caused by events beyond its control, including but not limited to strikes, acts of nature, civil disorders, fires, floods, adverse weather conditions, labor difficulties, delays in transportation, shortages of materials, delays in approval, change orders or submittals, and equipment failure/malfunctions.

 

INSTALLATION/ HANDLING

All of our products need to be handled very carefully throughout the entire process of unpackaging and installation. Materials such as copper, brass, zinc, and stainless all have very delicate finishes. These finishes can scratch very easily if mishandled during the unpackaging and installation process.

 

We take great care in our fabrication and packaging methods with quality control checks in every step of the production process. Detailed pictures and videos are taken of each finished product before it is shipped to ensure quality. Customer will be responsible for any shipping related fees and repair fees for damaged parts caused by mishandling.